REFUND & RETURN POLICY

At Fia Lucia, every piece is handmade with care, intention, and respect. We want you to feel confident and supported when shopping, so here’s how we handle returns, exchanges, and refunds.

Fia Lucia offers :-

• Exchange for a different size (if available in ready-to-wear stock) 

• A new made-to-order garment in your correct size (5-day production time applies)

• Store credit for eligible ready-to-wear returns

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If you’re unsure before purchasing. Please contact us, we are always happy to help with sizing, fit, and measurements. 

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To begin a return or exchange, simply contact me at hello@fialucia.com.au within 5 days of delivery with your order number and reason for return.

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Returns cannot be accepted on custom pieces, garments with custom changes, or items that have been discounted.

The cost of sending back the product is at the customer's expense, and original shipping costs are non-refundable. Approved refunds (for eligible situations) are processed back to your original payment method.