1. What Personal Information We Collect 

We collect information that helps us process your order, run our business, and improve your experience, including: 

Information you provide directly 

• Name 

• Email address 

• Phone number 

• Shipping and billing address 

• Order details 

• Payment information (processed securely by our payment providers) 

Information collected automatically 

• IP address 

• Device type 

• Browser information 

• Pages viewed on our website 

• Cookies and analytics data 

Optional information 

• Newsletter sign-up details 

• Messages or enquiries sent through our contact form or email 

 

2. How We Collect Information 

We collect personal information when you: 

• Browse our website 

• Place an order 

• Create an account (if enabled) 

• Sign up for email updates 

• Contact us via email or form 

• Interact with us on social media 

Wix also automatically collects certain website usage information as part of providing its hosting and analytics services. 

 

3. Why We Collect Personal Information 

We use your information for purposes such as:

• Processing and delivering your orders

• Communicating with you about your purchase, including order confirmations, shipping updates, and important service messages related to your order (these communications are required to complete the purchase and are not considered marketing)

• Responding to enquiries

• Sending updates or marketing emails (only with consent)

• Managing your customer account

• Improving our website, products, and customer experience

• Meeting legal, tax and regulatory obligations

 

4. How We Store and Protect Your Information 

Your information is stored securely within the Wix platform and any integrated services we use. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access. 

We do not store your full payment details — all payments are processed by secure, PCI-DSS-compliant third-party payment providers (e.g., Wix Payments, PayPal, Afterpay, Stripe or other methods). 

 

5. Disclosure of Personal Information 

We only share your information with trusted third parties when necessary to operate our business, including:

• Wix (website hosting and analytics)

• Payment processors

• Shipping and delivery partners

  • Australia Post (our primary shipping provider), who will use your email address and/or phone number to send tracking information and updates on the status of your delivery

• Email marketing platforms (if used)

• Service providers assisting with IT, website tools, or customer communications

We do not sell or rent your personal information to third parties.

 

6. Cookies and Analytics 

Our website uses cookies and similar tracking tools to improve performance and personalise your experience. 

We use: 

• Wix analytics and site performance cookies 

• Marketing or advertising cookies (enabled on Wix) 

You can control cookie settings through your browser. 

 

7. Direct Marketing 

If you sign up for our mailing list, we may send you updates, product releases, or special offers.
You can opt out at any time by:

• Clicking “unsubscribe” in any email, or

• Contacting us directly

Order-related communications are automatically sent when you make a purchase and cannot be opted out of, as they are necessary to fulfil your order. These may include:

• Order confirmation

• Shipping confirmation

• Delivery updates

• Important service notifications

 

8. Your Rights 

Under Australian privacy principles, you have the right to: 

• Access the personal information we hold about you 

• Request corrections to inaccurate information 

• Withdraw consent for marketing communications 

• Ask questions about how your data is handled 

To exercise any rights, contact us using the details below. 

 

9. How Long We Keep Personal Information 

We retain your information only for as long as needed to: 

• Process and deliver your orders 

• Meet legal, tax or accounting requirements 

• Provide customer support 

We securely delete information that is no longer required. 

 

10. Third-Party Links 

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reading their privacy policies separately. 

 

11. Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. 

 

12. Contact Us 

If you have any questions about this Privacy Policy or how we handle your information, please contact: Fia Lucia 
Email: hello@fialucia.com.au
Location: Blue Mountains, NSW, Australia 

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Last updated: 28/11/2025